Privacy Policy

What Personal Information We Collect
We may collect personal information necessary to provide safe and effective disability support services. This may include:
• Full name
• Contact information (phone number, email, address)
• Date of birth
• Emergency contact details
• NDIS participant number and plan details
• Medical or health-related information relevant to supports
• Support needs and personal goals
• Information provided by support coordinators, healthcare professionals, or family members
• Website enquiry information
We only collect information that is reasonably necessary to deliver our services and comply with NDIS requirements.

How We Collect Personal Information
We may collect personal information in several ways, including:
• When you contact us through our website
• When you complete an intake form or service agreement
• When you communicate with our staff
• Through support coordinators or healthcare professionals involved in your care
• During the provision of support services
• Through email, phone calls, or written communication
Where possible, we collect information directly from you or your authorised representative.

How We Use Personal Information
Your personal information may be used for the following purposes:
• Providing disability support services
• Developing participant support plans
• Communicating with participants, families, or carers
• Coordinating services with healthcare professionals or support coordinators
• Managing service agreements and bookings
• Maintaining records required under NDIS Practice Standards
• Responding to enquiries or feedback
• Improving our services and website
We will only use personal information for the purpose for which it was collected, unless required or authorised by law.

Disclosure of Personal Information
We may share personal information when necessary to provide supports or comply with legal obligations. This may include sharing information with:
• NDIS participants and their authorised representatives
• Support coordinators
• Healthcare professionals involved in the participant's care
• Government agencies such as the NDIS Quality and Safeguards Commission
• Regulatory authorities if required by law
We will never sell or trade personal information to third parties.

Storage and Protection of Information
See Me Beyond Disability takes reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.
Personal information may be stored:
• Securely in electronic systems
• In password-protected files
• In secure physical records where required
Only authorised staff members who require the information to perform their duties will have access to participant information.

Website Data and Cookies
When visiting our website, certain information may be collected automatically for analytical purposes, including:
• Browser type
• Device type
• Pages visited
• Time spent on the website
This information helps us improve website functionality and user experience. It does not personally identify users unless they provide their information through a contact form.

Accessing and Correcting Personal Information
You have the right to request access to the personal information we hold about you.
If you believe your information is inaccurate, incomplete, or outdated, you may request that we correct it.
Requests can be made by contacting us using the details provided below.

Complaints About Privacy
If you believe your privacy has been breached, you may contact us to discuss your concerns. We will review the matter and respond as soon as possible.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Changes to This Privacy Policy
See Me Beyond Disability may update this Privacy Policy from time to time to reflect changes in legislation or service practices. Updates will be published on this website.